You really are the only one who cares about what you buy, what you pay for and the service you get.
I keep trying to teach my children that, and I keep relearning that lesson myself.
We have long had problems with our internet provider about constant, strong signal in the house. I have had them come out to explore and change modems and everything else in between. Reality is that there is something blocking signal in my old, tiny, 850 square foot house. Tons of lead and asbestos, no doubt. The other providers I have spoken with have said that while they would love my business, it doesn't sound like it is a provider issue, but an interference issue.
Anyways, a friend of mine who is a line man for our provider, gave me a login to check my signal strength (between 1 and 10). The couple times he checked it, it was at a 3, and things were a bit better when he boosted it to a 7.
I tried the log in on Saturday but couldn't figure out what 'password' I was needing as it wasn't my wifi password.
So I called. I got the usual..have you tried this, have you tried that, and ended up with a very surly man telling me that it is an interference problem and there is nothing the provider can do. He suggested finding a person who can come in to locate the interference on a structural level ($$$$).
I was getting quiet, which meant I was annoyed, when he said, "Have you considered upgrading the high speed plan you are on. I see you have many devices trying to use 5 Mbps".
My response " We did upgrade back in 2012...Jan or Feb to the next level up, and it did nothing."
(Now why do I know Jan or Feb 2012??? Well it was when I had my last bad bout of colitis and I was home a lot and had time for a someone to come to my house between the hours of 8 AM and 4 PM, because I was actually home. A quick look at my blog tells me I did it in Feb. Thank you blog, for that documentation!)
I hear some clicking and hear a 'Hmm"
Well this is odd, says he, It says that you upgraded from the classic plan to the plus plan back in 2012, and you being charged for that, but your line actually reads that you are on the classic plan.
So the request to upgrade went in, got as far as being added to my account, but NEVER made it to the actual line.
All this time I have been on 1.5 Mbps and paying $10 extra a month for 5 Mbsp.
He immediately changed it to the plan I thought I was on. I asked him to be sure he made note of what he just discovered and what he did in my file. He then transferred me to billing.
I explained what happened to the new person and I hear her clicking through my file. No, she says, you asked for the upgrade in 2012 and you HAVE the upgrade.
No, says I, the gentleman just said....and he just did....
We did this a couple times back and forth with her being adamant I was wrong.
Look, I say, do you seriously think I would just make up these random dates and details. I don't even know what Mbps stands for! He said he would make a note in my file.
One more click and I hear 'OH!"
Thank god I had him make the note and that he actually did it (because I have experienced this in the past where they don't actually make the note.
So I am due for a credit. She has to talk to her manager about it as it is larger than $100.
After a few minutes on hold, I learn that my credit is $440. $10 a month plus tax for 3+ years.
Wow!
So assuming that they actually credit me properly, it should show up on my next bill. That would mean that my phone/internet bill will be free to me until December. $95 a month for internet and the landline my husband refuses to give up.
I will be happy to take that $95 a month and apply it to some other savings goal or college fees or my college LOC.
It was a long 45 minute phone call with very unexpected results.
Lesson: Know what you are paying for and if you actually are getting what you pay for.
Lesson: Document EVERYTHING