I am mad. steaming mad.
Remember back HERE
where I got a larger than expected tax refund?
Remember I called Revenue Canada THAT day. THAT DAY!! to ask them to check over all my files as their number did not match mine?
Remember that I asked the man who answered AREYOU SURE this is correct???
He assured me it was.
Well today I got a statement saying that they reassessed and I now owe THEM $1300, with interest thank you very much you deadbeat citizen!
I called the number on my assessment and they have NO record I ever called. None
Merry F'ing Christmas
Tuesday, Nice weekend!
2 days ago
9 comments:
I would be so mad. I'm sorry that they screwed you over like this.
OMG!! Yup... i'd be p*ssed too!! :( What a mess!
That's terrible! So sorry you have to go through this.
I have a thought on why they didn't have a record of your call (and also why you got a wrong answer and what sounds to me like a brush off) - around tax time CRA hires temp staff to answer calls as they have a huge spike in calls around that time (as we could imagine) but since they are temps they aren't trained well and most probably do a half-assed job. That of course is not meant to excuse them, in fact it makes CRA even more liable, in my opinion. Did you take down the name of the person you spoke to and the date and time of the call? Those things would help in this case, maybe.
Again, very sorry to hear about this, especially around this time of year :(
Today I spoke to a very reasonable lady followed by a surly man. The reasonable lady said that it's a glitch on one line of the return and she's handled several phone calls in the past couple days from clients who all had the same problem. All of us used Turbo tax - the same version. She suspects it is a glitch in the program as many of them have used computer programs for returns for years and had no problems. She said to call the product company and register the problem so they can add that to their database.
I still owe the $ though. Bye bye my head start for extra college savings I had. But, at least, I HAD that money to dip into or I would be SOL.
I will now document each time I call such a place, get the name and id number of each person (as the woman gave me today) and make sure I have the info.
I had the time and date of the call I made in April but not his name. I specifically asked that my query be logged into their system. It obviously was not.
Hi Jolie
Sorry, just "delurking" here but I think Turbo Tax guarantees their product. There website says 100% guarantee or they'll pay the penalty
Thanks for the delurk. They are on my to do list for tomorrow, if they are open. The Rev Canada lady told me what line to tell them there was a problem with.
ohhhh and I forgot to mention to y'all. There are at least 10 ppl I have heard about today with the same problem. need to check and see if they are all turbo tax too.
oh wow. That sucks. Scary too considering I USED Turbo Tax too! ACK!
Hmmmm. Interesting. This was the first time I filed with h and r block instead of turbo tax. Definitely call turbo tax tomorrow.
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